SWIMMING POOL FREQUENTLY ASKED QUESTIONS

Why should I use Red Rock Pools and Spas?

Answer: We pride ourselves on the highest standards and qualities when building any custom feature to your backyard. We are continuously researching and developing new ideas and designs to better our knowledge and to offer our clients something spectacular. Red Rock Pools and Spas offers an in-house computer aided design (CAD) for each pool we design for accuracy.  All of our subcontractors are specialists in their fields. We personally handpick subcontractors who are fully licensed, bonded and insured and who are the best in the business. It is our job to make sure your experience is gratifying.

How long does it take to build a custom pool?

Answer:  The average pool takes 5-7 weeks to complete.  More elaborate pools can take up to 6 months depending on the design, location, size, and complexity.

How much does a pool cost?

Answer:  All projects are different, but a standard pool starts at around $25,000 and can go up from there.  We regularly build projects from $25-$300K .

Will a pool increase the value of my home?

Answer:  Pools and landscapes are the nations most frequent home improvement, and add both monetary value as well as perceived value.  Ask our sales associate to show you how we have transformed basic ordinary yards into breathtaking works of art, adding much more than just cash value to a property.

What if I have a small or difficult yard to work with?

Answer:  We specialize in designing custom pools for all of our customers.  A difficult site usually brings out the best in our designers, creating a very unique design.  Differing elevations add just one more character to a great pool design.

How do you get into my backyard to dig my pool?

Answer:  It depends on the individual situation.  We use small sized equipment to get through walk gates.  Or when necessary, we will take down a section of your wall in order to dig the pool, and then replace it after we finish the dig.  Your sales person will be able to explain your particular situation.

Is a pool/spa hard to maintain?

Answer:  A properly designed pool and spa should require less than 15 minutes of maintenance a week.

When do I learn how to use the pool/spa equipment?

Answer:  After we fill your pool with water, your superintendent will go through a start up orientation with you and provide initial chemicals, brush, pole, net and test kit.  He will also provide you a thorough explanation of all pumps, systems, and maintenance requirements.

Summer's over--should I wait until spring to build my new pool?

Answer:  Most pool companies are the busiest in the summer because in the heat everyone wants a pool.  The fall is the best time to build your pool.  During fall. our subcontractor base is slower, so we can usually maintain tighter schedules, and sometimes our equipment suppliers run special offers.

Is a fence required?

Answer:  Just about every city has their own requirements for providing an access barrier to your pool.  Some require fencing, some do not, and some site conditions will require different perimeter protection.  Your sales person will inform you of your city's requirements.

Who supervises your construction?

Answer:  We have expert Field Superintendents that have years of experience building both residential and commercial pools.  We also provide specialized training for them in multiple aspects of custom pool designs, hydraulic systems, and construction techniques.

Who will I be dealing with during construction? How often will I be updated on the progress of construction?

Answer:  Your sales person will always be a point of contact, but during the construction you will constantly be updated by your construction coordinator and superintendent. Our superintendent will try to make contact with you if you are home when he stops in, or leave a door hanger for you letting you know he was there.

What are your certifications?

Answer: Red Rock Pools and Spas is a licensed contractor in the state of Arizona. We are a member of the APSP and the Better Business Bureau.  Our team researches new products, technologies, applications and attends professional seminars on a regular basis.

Here are some of our certifications and training that we have received:
Hydraulic Certification
Electrical Certification
Easy Touch Certification
Technical Applications of Water in Transit
Pool Cleaning and Circulation System Certification
In Floor Technical Training Certification
Custom Pool and Spa Design
Glass Tile Installation Certification
Vanishing Edge Pool: Problems and Solutions Training
Design & Construction of Spas, Pools and Water Affects on difficult sits Training
Indoor Spas and Pool Design and Construction Certification
Engineering the proper application of Steel and Concrete Training
Use of Clear Panels Training
In and Around Water shapes Certification
Master Class in Water, Garden and Construction Design Training

What is a hard dig and how are the extra costs involved handled?

Answer:  Typically in most locations in Arizona, we can dig your pool with standard equipment.  Standard equipment refers to us using a standard size backhoe or trackhoe with a 12" wide bucket.  However, there are several valley locations that have either rock or hard soil.  If we must use a hydraulic hammer, jack hammer, or rock drilling to excavate the pool, there will be extra charges.  In the event we need to use additional equipment, you will be notified prior to us doing the work, and we will make an estimate of the hard dig cost for you to approve.

How can I be assured you are using quality parts and equipment when building my pool?

Answer:  We continue to stay on the forefront of the best equipment, newest equipment, and most energy efficient products available.  We only use Pentair products, and provide a 3 year warranty on equipment, controllers, and automation.  We lead the state by using the more variable speed, ultra efficient pumps than any other pool builder.

What type of warranty do you provide?  How long is the coverage?

Answer:  We provide an industry leading warranty package on all of our pools projects.  For more information, please call the office and speak to our pool construction coordinator.

How much does it cost to add a water feature?

Answer:  A simple water feature can add as little as a few hundred dollars to the overall cost.  We design and build custom water features on a regular basis.  Tell us your budget and your dreams, and we will turn them into reality.

Do you remodel existing pools?

Answer:  Some of our most rewarding projects are remodeling existing pools into timeless works of art.  Call our office for a consultation and we will let you know what options are available for your unique situation.

What happens if I already have existing landscaping?

Answer:  If you contract with a typical pool builder, you will be lucky if they even clean up some of the damaged landscape.  Red Rock Pools & Spas also operate a complete design build landscape company.  We will not only restore your original landscape when we are done, we can redesign your entire yard into any of your desires.  We build outdoor kitchens, shade structures, and any number of outdoor environments.  We can add a putting green, volleyball court, pool bath or shower...let your sales person know what you want, and we'll make it happen.

How often will I be billed?  What will I be billed for?  What are your billing terms?

Answer:  Your sales person will explain this to you completely, but typically a pool project is billed as follows:

~$1,000 deposit upon signing contract

~30% of the contract after completion of excavation

~30% of the contract after completion of plumbing, electrical, reinforcing, and shotcrete

~30% of the contract after completion of equipment set and deck installation

~10% final balance due prior to the installation of the interior finish and water

Landscape payment terms will vary depending on the project scope.  This will be further discussed with your sales person.

What geographical area does Red Rock Pools and Spas cover?

Answer:Most of our projects are in the Phoenix Metro area, primarily the east valley, including Scottsdale, Fountain Hills, and Paradise Valley.  However, we have done work all over the valley.